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Warbler94
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46 Messages

Sunday, September 8th, 2024 12:17 AM

I have multiple problems with my email

Hi, I am having multiple email problems.

1. I keep getting deleted emails returned to the inbox

2. emails I have already read are marked unread

3. I am getting the same email repeatedly

4. When I hit reply or forward on an email, I sometimes get an error message that it can't find the file

This is happening on multiple computers.

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Updated 

2 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

2 months ago

Hello Warbler94 Is this happening on any browser you attempt to access email on? Are you able to permanently delete the trash folder, and these emails still return? In the message headers on these emails, are you seeing any errant information? 

 

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Warbler94

Contributor

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46 Messages

@XfinityAlfonso​ 

It is happening on my account on connect.xfinity.com.   I was able to delete all emails in the trash folder.  I don't think those returned afterwards.  I m using firefox and safari.  It is happening on both.  As for headers on the emails, I have not seen any errant information, but I could have missed it.

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2 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

Thank you for letting us know that it is happening on your account on connect.xfinity.com and that the emails deleted in your trash folder didn't return afterwords @Warbler94, we appreciate it. Thank you for also confirming you are using Firefox and Safari. We typically recommend Google Chrome, have you tried Chrome as well or clearing cache and cookies? May I also ask how long you have been experiencing these issues with your email?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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Warbler94

Contributor

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46 Messages

@XfinityAlyssaA​ 

This started on on 09/06/2024.   I have been using Fixfox on my pc and Safari on my apple device for years and haven't had these issues before.  No haven't tried clearing cache and cookies.  I doubt this is a cache/cookie problem.

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2 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

 

Warbler94, I appreciate the added context and for hanging in there with me on this. Have your reviewed your email settings to make sure there are no discrepancies? This Hyperlink can help with advanced settings, but they may not all be applicable. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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Warbler94

Contributor

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46 Messages

I have not messed with my email setting, so I am not sure how the setting could be causing the problem.  I am also not sure what "nodiscrepanciess"  to look for.  I'll try.

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2 months ago

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mary08721

2 Messages

2 months ago

Having a similar issue, but also have header/sender not matching content with emails.  Been happening for 2-3 days now.  Both on mail app and desktop.

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user_Jd1104

New Poster

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5 Messages

I am also having these same issues for the past few days

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2 months ago

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TwoPointTwoPound

3 Messages

I am having all of these issues also. It is happening on my Macs through Mail, Chrome on Windows on connect.xfinity and through Mail on my iPhone. All devices are completely updated, but none had received any updates at the time this began, nor through the present.

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2 months ago

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user_Jd1104

New Poster

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5 Messages

@user_Jd1104​ 

I am using Chrome and Safari (Ipad and Iphone) all have the same issues.    Deleted items keep re-appearing in my inbox, and some messages that I have read are now showing as unread.  I have had draft emails that I have deleted return 5 times already.  I also had some issues with the subject did not match the message in the email body.  I have not changed any email settings in a long time and all web browsers are up to date.

(edited)

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2 months ago

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XfinityBradM

Official Employee

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651 Messages

@mary08721 Are you still having issues with sending/receiving emails with the incorrect header/sender?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_Jd1104 The emails that keep re-appearing are they coming from the same domain or is it random?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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