I need help with my Comcast email account.

I cancelled my Xfinity Internet service about a two months ago, but I have been logging into webmail regularly, so the email account should not be inactive. I began having problems last week, emails from specific addresses either went to junk or were not received at all. I resolved it by adjusting filters to allow these addresses.

As of this yesterday, I can no longer receive new inbound messages. Note I did receive replies to 3 emails I initiated yesterday afternoon, so the mailbox was partially working. Later, I tried to send myself emails from Comcast to two different email accounts that I have and they were never sent. Now, when I try to sign in at connect.xfinity.com, I can sometimes log in and sometimes I see the error: “A required service is temporarily unavailable. Please try again later. (SRV-0001).”

It looks like my mailbox may have been de-provisioned incorrectly. Phone/chat support told me they can’t help since I no longer have active paid services, but Comcast policy should allow me to keep email-only access. I verified this at the time of cancellation. I have had this email for over 20 years and this is presenting a huge problem for me. 

Could this please be escalated to the email team to check whether my mailbox can be restored as an email-only account?

I will provide my full Comcast email address and any account details via Direct Message once requested by an official Xfinity Support rep.

Thank you for your help.