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user_gvcasq
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Sunday, February 18th, 2024 8:08 PM

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I receive at least 2 emails from Xfinity each day, 1 Wifi and 1 App email at least

This is way too much email Xfinity. Plus, I already use the Xfinity Mobile App and Xfinity Wifi. So, you already sold me.

The emails don't have "unsubscribe" links at the bottom either. Which, isn't that a legal requirement?!

Please help stop these unnecessary emails!

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9 months ago

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CCJodie

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1.3K Messages

9 months ago

 

user_gvcasq Hello, thanks for reaching out about all those emails. That is a lot! All good. You can adjust what emails you get from us. Please follow the directions below: 
 

 

To manage what type of alerts you receive:

  1. Go to the Account and Identity tab in your account.
    • If prompted, sign in with your Xfinity ID and password.
  2. Click Account Communications.
  3. Set your email and text preferences by clicking the checkboxes.
  • Note: If you’re not enrolled in paperless billing and/or autopay, you may not see alert options for those features.

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user_gvcasq

6 Messages

Hello, those are not the emails I'm receiving. I already have Account Communications set up how I'd like to receive communication.

These are marketing emails. I dug through the website, and I'm already NOT signed up for email marketing, etc.

The irony being, I ALREADY use the Xfinity App and your Wifi, but I cannot stop getting marketing emails about them.

I received 3 emails yesterday (as I do daily after 11 AM):

Enjoy ultimate control with the Xfinity app

WiFi designed for you

Manage your account anytime with the Xfinity app

from [Edited: "Personal Information"]nity.com

I replied to [Edited: "Personal Information"]nity.com with "UNSUBSCRIBE" in the body, then in the title and the body of the email.

BUT, THERE IS NO UNSUBSCRIBE LINK AT THE BOTTOM OF THE EMAIL. THAT IS A LEGAL REQUIREMENT.

https://www.ftc.gov/business-guidance/blog/2023/08/when-sending-commercial-email-businesses-cant-unsubscribe-can-spam-compliance

The CAN-SPAM Act applies even if your business operates on a subscription or membership model. Are you under the impression that your CAN-SPAM obligations go out the window once people sign up as “subscribers” or “members”? Wrong. Your customers retain their legal protections under the law regardless of their status as subscribers or members. That means your marketing emails: 1) must clearly tell consumers they can opt out of getting those messages from you in the future; and 2) must include an unsubscribe link that works.

I will definitely be reporting these to the FTC if Xfinity does not add unsubscribe links to their marketing emails. If the unsubscribe link was there, I'd be done with this problem already.

(edited)

9 months ago

0

Again

Expert

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31K Messages

@user_gvcasq​ 

If viewing them in webmail, do these emails have the official verified Xfinity logo?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

user_gvcasq

6 Messages

Yes, they come from [Edited: "Personal Information"]nity.com

and have [Edited: "Personal Information"]nity.com as the "reply-to".

I have finally stopped receiving the emails though, so someone must've fixed it.

Thank you.

(edited)

9 months ago

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