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Wednesday, February 19th, 2025 2:06 AM

I received an email from Xfinity and I want to know if it is real or spam.

I received the following email, and I want to know if it is legit or a scam. I am not having any current problems with my Comcast email which I access through my Apple Mail app. It was sent by an [Edited: "Phishing Email"]


X-FlNlTY.


We are currently closing the Old Version of Your mail account Today

Enjoy a new version when you Upgrade to the newest version.

Failure to update to our new terms may lead to permanent removal of
your account from our database.   
 

UPGRADE EMAlL

Thank You. Please do not reply to this message      
Mail sent to this address cannot be answered

Expert

 • 

31.4K Messages

2 months ago

@user_r437oa 

It's spam.  If you go to webmail any official mail from Xfinity will have the official Xfinity logo by it.

1 Message

not all emails show up in the webmail

Official Employee

 • 

1.7K Messages

 

user_mxpbkn Good morning! Thank you for reaching out to our Xfinity Community Forums Team regarding missing emails. I'd be delighted to help you get this ironed out today. Can you please share a bit more details with the emails that are missing, and any troubleshooting steps you have tried? Are the missing emails from a specific date and folder? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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