Contributor
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344 Messages
If someone passes away closed is account
Preface: If someone passes away.
Can you still access the Comcast email account after the account is closed?
I read a while ago if you access the email account using an email client like Thunderbird, Outlook or eM Client this will keep the account
active and will not be closed.
Is this still true?
Thanks
XfinityArmand
Official Employee
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2.1K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support @jl747! We are so glad to hear from you and want to help in any way that we can to ensure your concerns are addressed. No worries! You have reached out to the right team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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