1 Message
I’m not getting my email in my phone
I have not received emails to my iPhone since Thursday March 20th. I do get emails in my regular desktop.
1 Message
I have not received emails to my iPhone since Thursday March 20th. I do get emails in my regular desktop.
MikeB39A
Problem Solver
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653 Messages
11 days ago
Since you're not receiving emails on your iPhone but are on your desktop, check your iPhone's mail app settings, specifically "Fetch New Data" and "Push" options, and ensure notifications are enabled.
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XfinityAirelle
Official Employee
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2.5K Messages
9 days ago
I’ve had that happen before myself, where emails just stop showing up on the phone but still land fine on the desktop. Totally throws off your day, especially when you rely on your phone to stay in the loop.
Since your emails are still coming through on your desktop, that’s actually a good sign—it means your email account itself is working just fine. The issue is likely just with the mail app or settings on your iPhone.
Here’s a quick checklist to help get things flowing again:
First, try restarting your iPhone (sometimes that alone does the trick). If that doesn’t help, open your Mail app and try refreshing it manually by pulling down from the top of the inbox.
Still nothing? Let’s check your settings: Go to Settings > Mail > Accounts, then tap the email account that’s not updating. Make sure it’s toggled ON for Mail and that the account hasn’t been disabled. You can also tap into it and re-enter your password if prompted—it could’ve expired or gotten disconnected.
And just to be safe, check if there are any software updates waiting under Settings > General > Software Update—sometimes those weird app bugs clear right up with a fresh iOS version.
If none of that helps, the next best move would be to delete the email account from your iPhone and then add it back in. Don’t worry—it won’t delete your actual emails, they’ll just re-sync once the account is added again.
Let me know what kind of email it is too (like Gmail, Yahoo, Comcast.net, etc.) and I can walk you through more specific steps if needed. We’ll get your inbox back in business
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