I'm not receiving emails

Got it — that definitely sounds frustrating, especially if you’re used to checking email on the go.

Since you’re still getting emails when you log in directly to your Comcast account, it sounds like the issue is likely with how your devices are syncing to your email rather than with the email service itself.

Here are a few quick things to check on both your phone and laptop:

* Check your email app settings – Make sure your Comcast email account is still connected and hasn't been signed out or paused. Look for any sync errors or warnings in the app.

* Update your password (if changed recently) – If you’ve changed your password recently, you’ll need to re-enter it in the mail app settings on each device.

* Check your incoming server settings – For Comcast email, the recommended settings are:

- Incoming Mail Server: imap.comcast.net

- Port: 993 with SSL ON

- Outgoing Mail Server: smtp.comcast.net

- Port: 587 with SSL/TLS ON and authentication

*Restart your devices – Sometimes a quick reboot helps refresh the connection and clear out any glitches.

If none of that works, let us know what type of phone and laptop you’re using (plus which email app), and we can walk you through some more specific steps to get things syncing again.