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Scuzie
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11 Messages

Tuesday, May 14th, 2024 12:08 AM

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imap error message

I am receiving this message when sending emails to spam .  "Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."  How to I correct this?

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Updated 

6 months ago

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Latoque

Expert

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29.6K Messages

6 months ago

You need to change/reset the password for whatever client or mail app you are  using.  How are you accessing your email?

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Scuzie

Frequent Visitor

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11 Messages

That didn't work.  Still getting the error when sending emails to SPAM.  I'm accessing it directly through xfinity.com.

6 months ago

0

XfinityLinda

Official Employee

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1.4K Messages

@Scuzie Have you cleared cache and cookies, and signed in again? Have you tried a different browser to access xfinity.com?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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Scuzie

Frequent Visitor

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11 Messages

I cleared the cache and cookies and just did it again since I changed the password.  I've tried it in Chrome and Edge.  I still get this when dealing with SPAM.  I had to move something from SPAM to my inbox to test it again and I got the message when it moved the email and again when I sent it to SPAM from my inbox.

6 months ago

0

XfinityAlfonso

Official Employee

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1.2K Messages

Hello Scuzie so sorry to hear that the Xfinity ID/Password update didn't produce the desired results. Since you're accessing this directly from Xfinity.com providing the IMAP settings won't be beneficial.  

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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