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user_68a44f

Visitor

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3 Messages

Tuesday, March 4th, 2025 9:18 PM

IMAP interface stopped working across many email accounts on native iOS or Office 365 email

Several email accounts stopped responding and ask for password.  Other email account on another device have same experience.  This is across different email accounts and on different devices including iOS and Win 11.  Remove email service and and try to re-add Outlook or to native iOS email client and get failure error code INVALIDCREDENTIALS INTERACTIONREQUIRED or INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE.  Workaround offered is to use web client but this is unacceptable.  Need email integration with workspace not offered by Comcast.

Question

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Updated 

1 month ago

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XfinityBrianH

Official Employee

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1.2K Messages

1 month ago

 

user_68a44f Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_wj0ukh

1 Message

@XfinityBrianH​ Hi Brian.  There is no DM on the web forum site that I can find.  Look up ticket [Edited - Personal Details] for my contact information.  I was able to troubleshoot the block and correct it without the need for commercial tools. Reach out to learn more about the resolution since it appears there are thousands of customers impacted by this problem.   

(edited)

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1 month ago

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user_68a44f

Visitor

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3 Messages

@XfinityBrianH​ looks like someone figured this out.  How do I get access to the fix?  

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1 month ago

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XfinityJoe

Official Employee

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721 Messages

Here are some resource articles for third-party email access. 

https://www.xfinity.com/support/articles/third-party-email-access

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

https://www.xfinity.com/support/articles/update-pop3-110-995

If you need further assistance, please send us a DM 


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityJamesC

Official Employee

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2.1K Messages

Thank you for getting back to us, @user_wj0ukh! Our good friend, @BruceW, created this excellent explanation that should help:

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

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