IMAP password is incorrect

When I try to access my comcast mail, it is saying that my "IMAP password is incorrect"

I tried resetting the password it didn't work

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user_u66f45

Visitor

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1 Message

21 days ago

I am seeing the same. I changed my password and it worked briefing then failed. I have checked and double checked and failure. Please note that I am running macOS Tahoe. And everything was working when I had to change my email password

1) I have allowed 3rd party access in my Xfinity security settings

2) changed password on the web

3) verified that I can log into web mail

4) fails with Mac with Apple Mail and Outlook version 16.101

5) Fails on iPhone 16 Pro using apple mail too

Thank you

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0

XfinityMarcus

Official Employee

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1.9K Messages

user_u66f45 I appreciate you reaching out through use of the Xfinity Community Forums. I would be happy to assist you with your email related concerns so that you can regain access. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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19 days ago

0

XfinityQuemekia

Official Employee

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623 Messages

19 days ago

Hi there @user_niqcdj, I can certainly understand how frustrating it is to be locked out of your email, especially after already going through the password reset process without success.

To get started, please confirm if you are able to access your email from the Xfinity website: https://connect.xfinity.com/appsuite.

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user_niqcdj

IMAP password is incorrect

user_u66f45

XfinityMarcus

XfinityQuemekia

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