IMAP Server Email Sync To Outlook

Hi There,

I have always been able to access my email via the Xfinity web app, and yes, I can access it via the link provided. The issue has been not being able to connect to the Xfinity IMAP server to download my email to Outlook on my three devices, which are a Dell laptop (windows 11 Pro), a Dell desktop (windows 11), and my Samsung S21. 

After changing my email password, I finally was able to speak to L2/L3 support. I was directed to remove the Comcast account from my desktop outlook. It partially reconnected through the control panel mail (Outlook email). However, I failed to add the account and connect through Outlook directly. I removed the account from my phone only to find I could not add it as it would not get past the server and sync "failed to connect'.

After a week, I came across an article on turning the Xfinity email security setting for third-party apps off and then on. I later tried on Feb 12, to add the Comcast account back onto my smartphone, it worked, and so did my PCs. This morning I found the account removed from my phone and only added by changing the incoming port from 995 to 993.

It's great that folks try to weigh in and help. Gone are the days when you could speak to a US-based SME over the phone and resolve technical issues in a timely manner.

Hi There,

I have always been able to access my email via the Xfinity web app, and yes, I can access it via the link provided. The issue has been not being able to connect to the Xfinity IMAP server to download my email to Outlook on my three devices, which are a Dell laptop (windows 11 Pro), a Dell desktop (windows 11), and my Samsung S21. 

After changing my email password, I finally was able to speak to L2/L3 support. I was directed to remove the Comcast account from my desktop outlook. It partially reconnected through the control panel mail (Outlook email). However, I failed to add the account and connect through Outlook directly. I removed the account from my phone only to find I could not add it as it would not get past the server and sync "failed to connect'.

After a week, I came across an article on turning the Xfinity email security setting for third-party apps off and then on. I later tried on Feb 12, to add the Comcast account back onto my smartphone, it worked, and so did my PCs. This morning I found the account removed from my phone and only added by changing the incoming port from 995 to 993.

It's great that folks try to weigh in and help. Gone are the days when you could speak to a US-based SME over the phone and resolve technical issues in a timely manner.

@user_rsrglf, thank you so much for the detailed updates and providing your experience to help others here on our Forum. Are you able to access your Comcast emails through Outlook now as well?