imap.comcast.net is not responding

The server is failing to communicate with three email clients on three devices. Secondly, the server does not respond to pings. Login to the web portal is functional. The clients have the correct password. The clients are setup with the following.

Incoming Mail (IMAP) Server

Server - imap.comcast.net
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.comcast.net
Port - 587
Requires SSL - Yes
Requires authentication - Yes

Responses

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M

MarkD4

Visitor

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4 Messages

9 days ago

Response of email client -

1

0

Again

Expert

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33.3K Messages

@MarkD4

What email app are you using?

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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9 days ago

0

M

MarkD4

Visitor

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4 Messages

8 days ago

The first client is Outlook. The second is Apple's client Mail. Both clients do not login with the IMAP settings. The clients respond "Unable to Login" and "The server is not responding". The accounts on the devices were deleted and new accounts were added.

(edited)

0

M

MarkD4

Visitor

•

4 Messages

8 days ago

Outlook's response -

4

0

Again

Expert

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33.3K Messages

@MarkD4

Have you migrated to Yahoo! Mail, yet?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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7 days ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

Please go here (connect.xfinity.com) and see if you receive a prompt sending you to Yahoo Mail to agree to their terms of service.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

0

jp32

New Poster

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2 Messages

I am having the same problem and when going to the link provided above, I do not get a prompt.

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7 days ago

0

XfinityJosephA

Official Employee

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2.1K Messages

jp32 if you are not getting the notification to migrate to Yahoo you might want to try at a later time. After you get the notification.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

0

Email

MarkD4

imap.comcast.net is not responding

Incoming Mail (IMAP) Server

Outgoing Mail (SMTP) Server

MarkD4

Again

MarkD4

MarkD4

Again

XfinityBenjaminM

jp32

XfinityJosephA

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