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12xuser
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152 Messages

Saturday, July 5th, 2025

Import Address Book

How can I import an address book from Thunderbird to Xfinity? I am not seeing an import function anywhere in settings.

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11 days ago

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XfinityEva

Official Employee

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2K Messages

3 months ago

Hello and welcome! We know how important it is to transfer your contacts seamlessly and here is a step-by-step guide: 

  1. Access the account in Xfinity Email.
  2. Select the Address Book tab and click Import contacts.
  3. CSV and VCard files are only accepted when selecting the File option.
    • Importing directly from another email platform is allowed when selecting the available email platform.
  4. Click Import to complete. If there are many contacts, this may take a few minutes. 

(Make sure you have exported the Thunderbird address book prior to this;

Export from Thunderbird:
  • Open Thunderbird and navigate to your Address Book.
  • Select the address book you want to export.
  • Go to "Tools" > "Export".
  • Choose a file format like CSV.
  • Save the exported file to your computer. )

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12xuser

Contributor

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152 Messages

Thanks! I don't see "Import Contacts" anywhere. I see "New contact", "Edit", and "Delete"

If I click onthe Address Book hamburger, I get "Export" and "Recover Deleted Contacts". Where is "Import Contacts"?

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3 months ago

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XfinityMatthew

Official Employee

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948 Messages

@12xuser Did you export the contacts using the steps at the bottom of our previous message first?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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12xuser

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152 Messages

I hadn't, but I just did now and it didn't make an Import Contacts button appear on my Xfinity email.  Would have been a big surprise if it had, though.

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3 months ago

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XfinityMatthew

Official Employee

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948 Messages

Try this link and let me know if it loads for you.  import.xfinity.com

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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12xuser

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152 Messages

It does not load. I turned off my VPN and adblocker

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3 months ago

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TerriB

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3.1K Messages

1 month ago

I also want to import my contacts from another program. In my case its from Outlook. I have created a CSV file but like the other person said there is no import command in Xfinity email address book tab. The link you gave them does not load for me either. You also told them to do this.....
You first need a CSV or VCard file. Once you have that, you can go to our website and select Address Book > Collected Addresses > Import. That should allow you to select the CSV or VCard file. Let us know if this helps! 

Where is 'address book' on your   website to get to import addresses???? I really really need to get my contacts into Xfinity email. thanks

 UPDATE....I found out how to import the CSV file and it worked but now the contacts  I imported are gone in Comcast webmail. I can't for the life of me remember who helped me complete the action. All I know for sure is that that person told me to click on 'options' and thats where I found the 'import' function but now I can't find the 'options'   box...help!

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Expert

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32.7K Messages

@TerriB​ 

With the ongoing transition to Yahoo! Mail are you sure you want to import email addresses?  I haven't really used Yahoo! Mail, although I have a couple of email addresses there, but I would think that they would have an import function.  I guess I should go poke around.....

[Edit] Yes, Yahoo! Mail has an import function, but I don't see one for Comcast, however, that doesn't mean that you won't be able to import email addresses.  At the moment, there is Yahoo, Gmail, Outlook, and AOL.

I also see where storage will be 20 GB for the basic mail.

Here is information regarding the transition to Yahoo! Mail:
 

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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user_118n49

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1 Message

29 days ago

Can't find import contacts any place. How can this be so hard? Can anyone help?

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Expert

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32.7K Messages

@user_118n49​ 

Can't find import contacts any place. How can this be so hard? Can anyone help?

There is no way to import contacts into the Comcast address book.  Sorry.  And it probably won't be coming back with the migration to Yahoo! Mail taking place.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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29 days ago

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XfinityThomasA

Official Employee

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2.9K Messages

Hello, user_118n49. I wanted to share this helpful article with more information about Contacts Import Step-by-Step Walkthrough. I hope this info helps!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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@XfinityThomasA​ 

There isn't any way to import contacts.  And FWIW, that article is from 2018.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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27 days ago

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farmerjonez

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2 Messages

@XfinityThomasA​  This is the message I get every time I try

This site can’t be reached

import.xfinity.com took too long to respond.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT


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19 days ago

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XfinitySean

Official Employee

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174 Messages

Hi there farmerjonez, we appreciate you reaching out to our community forums! I'm sorry for the confusion, but as mentioned by another member, the article that was shared is outdated, and the ability to import contacts is unfortunately no longer available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_03cgw5

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1 Message

13 days ago

I also have no import option in my address book, nor can I use ShuttleCloud. I finally got a hold of someone by phone in Xfinity support, and after having me try all the things I had already tried, he put me on hold. When he can back on the call, he stated that the import feature was removed because it was not working properly and was causing too many problems. He told me I had to import each contact individually!! I am disgusted.

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Expert

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32.7K Messages

@user_03cgw5​ 

I also have no import option in my address book, nor can I use ShuttleCloud. I finally got a hold of someone by phone in Xfinity support, and after having me try all the things I had already tried, he put me on hold. When he can back on the call, he stated that the import feature was removed because it was not working properly and was causing too many problems. He told me I had to import each contact individually!! I am disgusted.

You might have better luck once your email address has migrated to Yahoo! Mail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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12 days ago

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TerriB

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3.1K Messages

@user_03cgw5​  Seems like such a simple function but NOT. Move them one at a time....OMG. 

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11 days ago

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