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user_zt1207
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Sunday, March 15th, 2026 5:01 PM

Inactive email account

I didn’t realize that Comcast was deactivating my email account. I recently used the address to have a link sent but I can’t access anymore. Am I unable to reactivate email account?

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12 days ago

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XfinityBrianH

Official Employee

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2.1K Messages

12 days ago

 

user_zt1207 Thank you for reaching out to us with your questions about your email. If the email address has been deactivated for more than 90 days you would not be able to recover it, but if it has been less than 90 days logging in at xfinityconnect.email.comcast.net should reactivate the address. You can find more information on Xfinity email activity policies at the following link https://www.xfinity.com/support/articles/email-activity.

 

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EG

Expert

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116.9K Messages

12 days ago

Concern moved here to the E-mail help section.

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Expert

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33.9K Messages

12 days ago

@user_zt1207 

I didn’t realize that Comcast was deactivating my email account. I recently used the address to have a link sent but I can’t access anymore. Am I unable to reactivate email account?

You can always try our Customer Security Assurance folks.  They can sometimes recover emails account.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

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