Visitor
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2 Messages
incoming emails
incoming emails are going to trash and now going to spam, what happened and how do you or us fix
Visitor
•
2 Messages
incoming emails are going to trash and now going to spam, what happened and how do you or us fix
XfinityDemetrise
Official Employee
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168 Messages
2 months ago
Hi there @user_4139c8 thank you so much for reaching out about issues with your email. We are happy to assist! Please let me know if the steps below are helpful. I have also dropped the link for more info.
Incoming Xfinity emails moving to Trash or Spam are usually caused by erroneous filter rules, strict anti-spam settings, or third-party app synchronization (like Outlook/Apple Mail). To fix this, delete accidental filters in Xfinity Webmail (Settings > Filter Rules), mark emails as "Not Spam" to train the filter, and add important contacts to your address book.
https://www.xfinity.com/support/articles/mark-email-as-spam-xfinity-connect
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