Visitor
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2 Messages
Incorrect/outdated name on account
The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.
Again
Expert
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33.9K Messages
12 days ago
@user_2sxl3w
Was the account transferred over to your name? Did you send in the form for transfer or did you and the other person go to a store to have it transferred over? Or did you just call and ask for the name to be changed to yours?
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XfinityDemitrius
Official Employee
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2.5K Messages
10 days ago
Hey @user_2sxl3w. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to initiate an account ownership transfer. Both parties would need to sign a form and submit documentation. We see that you previously called. Are you still in need of assistance for this request?
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