Ineffective spam following

@XfinityAngie​ Wait, that's your answer, your spam folder? I'm getting literally 40 to 50 of these a day and still have to do the work of reviewing each one in my spam folder before deleting to confirm spam. For nearly 300 bucks a month I pay you guys and you can't figure out how to intercept these things? 

Exactly!  Over the past month or so it has gotten worse. I used to get a few which is easily manageable but this has gotten ridiculous. I had 42 in my Spam folder this morning and I empty it daily.

Hi there @Curly ! Glad to hear the spam folder is catching many of the messages! It is no secret that spam sometimes comes in waves. As our filters detect and get smarter, it should subside after a while but as the spammers are always hard at work, you can expect that there will be increases in volume now and again, unfortunately. 

So i have been getting nearly 120 spam emails a day.  Over the last few days not as much.  Not sure there is the will to truly provide the kind of firewall to deal with this.  Google does a great job.  I actually have been slowly informing my safe senders list i've changed my email to GMAIL

@yeshua45 Here is a great link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience that will go over filter settings to help with those spam emails. 

[Edited: "Solicitation"]
Violations of the CAN-Spam Act have resulted in multi-million dollar civil judgments and criminal prosecutions.

@user_o8931q​  A couple of things on spam.

"Appear to be from":  Most spam spoofs the sender and return addresses.  That's not going to be who it's from.  You can put anything in that field and they change that constantly to try to avoid spam filters.  If you want to find out the origin, look at the header or view the entire email in plain text.  "view source" from web mail.   You want to see the entire header, and all the machines involved.  

To report spam/phishing:   https://internetsecurity.xfinity.com/help/report-abuse  Maybe you did that.  The forum bot marked a couple of email addresses private.  Maybe try the web form.  It may be parsed by machine learning.  I don't know who checks the spam email.  Maybe nobody.  

If you log into your account at https://xfinity.com , and view your account, you can view communication preferences and opt out of some of the "special offers" and "partners" they sold your email address to.  Does that work?  Dunno. You might try that though.  Perhaps someday a "partner" will remove you, if that is even who is sending you spam, but I wouldn't hold your breath.  

"unsubscribe links":  Clicking on those confirms your email address and will add you to every spammer list on the planet.  Don't do it.  You'll get more spam. 

You can try Xfinity's spam filters in web mail.  They're pretty rudimentary and don't offer much control currently, and don't let you add IP address blocks, which is really what you need.  If you actually want spam control, run your own email server with your own domain, then you can control spam however you want.  Most of it originates from compromised hosting or intentional spammer cloud services and marketing companies. 

You can use a 3rd party client to get your mail, then filter the mail locally.  Clients like Thunderbird can do this as an example.  You can do context filtering with something like postfix/amavis if you want something more complex to blackhole/quarantine mail locally so you don't see it. 

We are glad to take a look at this for you @user_o8931q!  Thanks so much for taking the time to voice your concerns with your email.  No worries!  You have reached out to the right team to get things squared away.  Please fee free to shoot us a private message and we can work to get this taken care of.  

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