Regular Visitor
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3 Messages
Information
I received an email from 'Online Services" which is probably spam. However, please confirm that no changes to my current email address is needed. Thanks. Below I've cut and pasted the email I received, FYI.
Thanks
FB
.Xfinity®
Important Reminder
Dear User,
Effective September 24th, Your [Edited: "Personal Information"] Mail version will no longer be supported.
We are introducing a modernized Mail experience with improved security and performance. Please update your account now to avoid any disruption to your email services.
[ Click here to Update Mailbox ]
If you need assistance, our support team is available to help.
BruceW
Gold Problem Solver
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26.8K Messages
18 days ago
"Update" emails that have any sort of "click here or lose your access" demand are almost always scams. Do not click!
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityArmand
Official Employee
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2.4K Messages
16 days ago
Hi there @FrankieB2006! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can with your email concerns. No worries! You have reached out to the best team for assistance. So that we can get the ball rolling on this, please feel free to shoot us a private message with your details, and we will take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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