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user_9msh5a
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Friday, January 19th, 2024 3:43 PM

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Intermittent reception of my email overseas

Email works for a couple of days then tells me it’s not working. Very irritating, please what can I do. Traveled for years but this is the first time it has happened . 

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10 months ago

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XfinityEva

Official Employee

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1.3K Messages

10 months ago

Hi @user_9msh5a Thank you for visiting our Xfinity Community Forums for help with your email concerns. Are you still experiencing issues at this time? 

 

Can you tell us a bit more about how you are accessing the service? Different browsers or device when it does work vs. when it does not? 

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user_1g6dq5

1 Message

10 months ago

I am having the same issue, have travelled internationally for years with no issue. In UK now and neither Outlook nor Samsung email app will retrieve comcast.net email. Outlook asks me to sign in again but fails, Samsung email just doesn't refresh. If I set my VPN to the USA then emails come in fine.

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XfinityDena

Official Employee

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2.5K Messages

@user_1g6dq5 I am sorry to hear you are having an issue with your email and your email app. Have you followed the link: https://www.xfinity.com/support/articles/configure-outlook-express-xfinity-internet?view=app to make sure settings are correct?

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10 months ago

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