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Tuesday, January 30th, 2024 9:06 PM

Closed

Internet email support - cannot send

Comcast.net is blocking our domain (lechler.de) from sending emails.  After 4 hours there is a delay message. Then at 3 days there is a rejection message.  See below:

(Delay Message)

    ----- Transcript of session follows -----
451 4.4.1 reply: read error from mx2.mxge.comcast.net.
451 4.4.1 reply: read error from mx1.mxge.comcast.net.
451 4.4.1 reply: read error from mx1c1.comcast.net.
451 4.4.1 reply: read error from mx2c1.comcast.net.
451 4.4.1 reply: read error from mx1a1.comcast.net.
451 4.4.1 reply: read error from mx2h1.comcast.net.
451 4.4.1 reply: read error from mx1h1.comcast.net.
451 4.4.1 reply: read error from mx2a1.comcast.net.
<****@comcast.net>,<****@comcast.net>,<****@comcast.net>,<****@comcast.net>... Deferred: Connection reset by mx2a1.comcast.net.

Warning: message still undelivered after 4 hours
Will keep trying until message is 3 days old

(Failure Message)

    ----- The following addresses had permanent fatal errors ----- <****@comcast.net>

    ----- Transcript of session follows -----

451 4.4.1 reply: read error from mx2.mxge.comcast.net.

451 4.4.1 reply: read error from mx1.mxge.comcast.net.

451 4.4.1 reply: read error from mx2a1.comcast.net.

451 4.4.1 reply: read error from mx2c1.comcast.net.

451 4.4.1 reply: read error from mx1a1.comcast.net.

451 4.4.1 reply: read error from mx1h1.comcast.net.

451 4.4.1 reply: read error from mx1c1.comcast.net.

451 4.4.1 reply: read error from mx2h1.comcast.net.

<****@comcast.net>,<****@comcast.net>,<****@comcast.net>,<****@comcast.net>... Deferred: Connection reset by mx2h1.comcast.net.

Message could not be delivered for 3 days Message will be deleted from queue

For 20 years we never had an issue sending to comcast.net users and suddenly (about 6 months ago) all of our emails are getting rejected by comcast.net.  Nothing our end has changed.  Comcast says they are not blocking anything and I have confirmed that we are not on any block lists. (No other issues, ever, sending to any other domain.)

Comcast.com (business) is our ISP and we have no issues sending to comcast.com emails.  They say they can't help because Comcast.net a different department.

If we test the connection from behind our firewall to the Comcast mailserver on port 25, the connection is immediately closed the foreign (Comcast) host.

If we ping from outside the firewall with a public IP, the connection is accepted.

I saw a similar post about this but the thread is now closed and there was no solution.

https://forums.xfinity.com/conversations/email/not-receiving-emails-from-a-uk-web-site/640f97c041879c3c4d1c38f2?commentId=64628d1121d18806b4f9cf7a

I have been rudely refused anymore support through their technical support email address and call back.  Can anyone help?

Problem Solver

 • 

1.3K Messages

10 months ago

@user_78f050 Hi there, have you tried to contact our Customer Security Assurance team at 1-888-565-4329? 

2 Messages

@XfinityJodie​ - Yes, I have reached out.  They said they are not blocking us and we should never try to ping their mail server. He said this is not their problem - even though it clearly is on the Xfinity side.  He was rude, inconsiderate and most likely unknowledgeable... par for the course for Xfinity.

They also refused to escalate the case, stating that this was the highest level of support.

If anyone can provide any other suggestions, I would appreciate it greatly.  We are losing business daily because of this.

Official Employee

 • 

1.1K Messages

Thanks for the additional details on that. When it comes to email issues like this, our Security Assurance team are normally the go-to people. This is the team that has access to see if domains are being blocked and have the tools to correct that is necessary. However, our team will be glad to take a look at this in more detail.

To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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