1 Message
IOS outgoing emails failing, smtp not working
Hi,
I am trying to set up my comcast email address on my IOS devices to send a receive emails. I was able to connect the account on my IOS device such that I can receive emails but when I try to send emails I get an error that I cannot send mail because the username or password for my comcast email address is incorrect. When I go to settings the correct username and password are present under both the imap incoming mail server and the smtp outgoing mail server.
The smtp settings seem to be the issue for some reason but I have checked all the other posts here and am doing everything else you all suggest. Use SSL is turned on and the authentication is set to Password. The server port is 587 as I have seen shown on other forum posts.
I don't understand why it is saying that username or password are incorrect when I'm able to login to the web browser version of my email and send/receive emails with this username and password. I'm also receiving emails so the same credentials are being accepted for the imap settings.
Any clarity is appreciated.
XfinityBillie
Official Employee
•
3.2K Messages
2 months ago
@B_W Thank you for taking the time to reach out to us here on our Xfinity Fprums. I definitely understand wanting to be able to access your email via the program you prefer. I appreciate you letting us know that you are able to access your email via our web mail with no issues. It would like something may not be set up correctly. Usually Apple users would follow these steps located here. It sounds like you may have manually set up the email account using directions found here. Are you able to remove the email address and attempt to set it up with that first set of instructions?
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