Issues connecting email to Outlook and apple mail after password update this morning

This Morning, I received an email from Xfinity to update the password. I had noticed my mail had not loaded to my iPhone since that email came in. Once I updated the password, iPhone and Outlook keep saying password incorrect. I have logged in to the Xfinity account via web browser, so I know it's correct. When trying to go to the account and identity, I'm also getting an error message: A rendering error occurred: Cannot read properties of null (reading 'toLowerCase).

Anyone having the same problem? How do I solve this?

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vcalumby

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2 Messages

2 months ago

UPDATE! It magically just started working again!

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XfinityJeff

Official Employee

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249 Messages

Good morning @vcalumby, and thanks for using the Xfinity Forums. I am glad to see that the issue that you were having with your Xfinity email on Outlook and Apple mail is now resolved after the password reset. In the future if you have any issues with the Xfinity email on a third party app, this information may come in handy: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. Please don't hesitate to reach out to us if you have any issue in the future. I hope you have a great day and a great weekend!

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2 months ago

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vcalumby

Issues connecting email to Outlook and apple mail after password update this morning

vcalumby

XfinityJeff

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