2 Messages
It looks like we don't have permission to get email for [Edited: "Personal Information"]
I have read a few posts where others are having this issue, but I have not seen any fixes.
-A few days after changing my password (due to the breach), I get a daily email:
The subject of the email is from Microsoft:
Please update your credentials for the account [Edited: "Personal Information"].
**I am not posting my real email, just put "user" to show the format of the email**
The body of the email says:
"It looks like we don't have permission to get email for [Edited: "Personal Information"].
Account Status: The last successful sync was on 12/30/2023 2:32:19 AM UTC."
Background:
-There no issues with xFinity webmail: I am able to access my email fine
-I have third party support enabled
-To fix the sync error, the email from Microsoft Outlook says to click on Settings -> Mail -> Account -> Sync.
--When I do that, it says "Unable to load these settings. Please try again later."
-I have re-installed Microsoft 365 on my Windows laptop -- no change, I still get the daily sync email
-I have removed and added the Comcast account credentials on both my phone and laptop -- no change, I still get the daily sync email
-I have updated the Comcast/xFinity password on both my phone and laptop -- had no issues updating the password
-I am able to send and receive email using the Outlook app (Comcast IMAP settings) on my Android phone
-I am able to send and receive email using Outlook (Comcast IMAP settings) on my Windows laptop
Once again, I am able to send and receive emails for Comcast on both my phone and laptop using Outlook, but I still get the daily email from Microsoft Outlook saying "we don't have permission to get email" and Outlook cannot sync with the xFinity server.
Any ideas?
XfinityAldrik
Official Employee
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1.7K Messages
11 months ago
Thank you for reaching out to us @user_h60hfm! I noticed you have also sent a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. At this time we can certainly take a deeper look at your account in the direct message thread.
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user_h60hfm
2 Messages
10 months ago
I got rid of the "Please update your credentials" error.
Rather than continue trying to use Windows or my Android phone, I logged into my Chromebook, updated my credentials and was able to sync using the instructions from the email from Microsoft.
No more daily email saying it can't sync and when I click on settings, I now have the option to sync.
I don't know why Microsoft is saying they got rid of the feature.
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user_71b50q
1 Message
10 months ago
I’m having same issue as previous email . Keep getting change. Did that which was very frustrating. It lasted 2 days . Changed everything again 2 days later here it’s back. So the problem has to be on your end. Tell me how to fix it again. That it will open in the mail like it should
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