New Poster
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2 Posts
JS/Packed.Agent.W
I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account.
Eset NOD32 Antivirus popup reads
Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com).
Access was blocked.
Is this a problem? Is my login to my Xfinity account compromised? How do I fix
user_fmktxx
Visitor
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1 Message
1 month ago
I get the same thing, but it's eset smart security premium and google chrome.
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user_6e4et3
Visitor
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1 Message
1 month ago
Hi there. I work for an MSP that uses ESET. The alert for JS/Packed.Agent.W usually refers to either an ad or popup chat bubble that is used to chat with support. The popup itself is run through Java (JS is javascript) and normally harmless. ESET is just robust and aggressive which is good! If you want to use the chat bubble for talks with xfinity support I would suggest adding an exception in ESET for the xfinity website. Other than that, ESET already blocked the suspicious application and no further action is needed.
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XfinityRichard
Official Employee
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3.1K Posts
1 month ago
Hi there, @NoVolGator I definitely understand your concerns. This appears to be a false positive detection by ESET, rather than a sign that your account is compromised. Multiple users have recently reported the same JS/Packed.Agent.W alert when accessing
assets.xfinity.com, which is a legitimate domain used by Xfinity to load website resources. I would try clearing your cache and cookies on the device this happening to.-Richard3
user_x3d7z3
Visitor
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4 Posts
24 days ago
I have ESET Smart Security and I'm having the same issue. It's very disconcerting.
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