Visitor
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1 Message
Last 2 weeks Threat to take away my Email Address
For 30 years used Comcast Email Address. 7 years ago, I move to a community that does not allow Comcast TV services. I want to keep my same email address. Yet I have been getting threats of having it cancelled unless I have other paid services. True or not true?
XfinityJeniece
Official Employee
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3.3K Messages
13 days ago
Hey there, @user_tdlton, thanks for reaching out through Xfinity Forums regarding your email address.Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.
Here is a link to our policy regarding using your email account only without active services: https://www.xfinity.com/support/articles/using-email-only
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