Locked out of email

You locked me out, I changed my password but still can't get into my [Edited: "Personal Information"]

[Title Edited: "Personal Information"]

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user_1gu0ry

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3 Messages

5 days ago

I try to log in & it says that I haven't logged in so i was locked out. I've tried to talk to someone to no avail.

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user_1gu0ry

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3 Messages

I reset my password but it don't take it.

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5 days ago

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user_1gu0ry Thanks for reaching out to let us know about the issue. Normally, when an alert is received stating an email account has been locked because you haven't logged in it means your email account was flagged for non-use, and was closed. You can go to the Xfinity Account Settings Page, sign in with your Xfinity ID and password, and look under the "Your Information" section for your Comcast email status. Please let me know if it is still showing your email account as active.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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Again

Expert

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35.1K Messages

5 days ago

@user_1gu0ry

We can't help you unless you give us more details.

How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
Are you getting any error messages, and if so what are they?
Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
If you're a new Comcast customer, you won't have a comcast.net email address.

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user_1gu0ry

Locked out of email

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