Log Into Comcast.net Email

@user_rgf37k​ 

why can't i get my comcast email?

What happens when you try?  Remember, we're not sitting in front of your computer or holding your phone in our hand, so we have no way of trying to figure out what is going on unless you give us as much information as possible, but leaving out any personally identifying information.

Hi 4p8aa! Thanks for reaching out on our Xfinity Forum, letting us know you're also experiencing issues with accessing your email. For troubleshooting purposes, how are you trying to access your email? On the web portal [connect.xfinity.com] or by a third-party app?

How do I get into "comcast.net emails".    

@user_go2vvs​ 

How do I get into "comcast.net emails".    

@user_5ykoe0​ 

Same here.  Things can be sent to my (and my wife’s) email accounts but we can’t open our Comcast email accounts.  Error message says to effect temporarily blacklisted ip server.  We do not have xfinity anymore- moved 5 years ago and kept our Comcast email accounts 

When was the last time you logged in to webmail?  If you've been using a third party email app, chances are your email has been deleted.  You need to log in to webmail at least every 90 days.

@user_5ykoe0 I am sorry to hear you are unable to access your emails. When was the last time you have logged into the email accounts? 

We use our email accounts Gmail and Comcast several times daily.  For last 5-6 years our accounts have been synchronized on our iPhones and iPads using their mail app.  2 weeks or so ago started getting message password incorrect and to renter password for imap Comcast in settings.  When we do that still comes back to same message.  Am able to open emails using connect.xfinity.com

Logging into Comcast.net does not address my concerns.  Up until 2 weeks ago I have been able to open mail app on my iPhone and iPad and open my gmail and my Comcast accounts - they were synchronized 

together.  I have been able to do that

for the last 5 years up until 2 weeks ago.  That is what I’d like to get back to.  I know I can open my Comcast email at connect app but that is extra step I’ve not had to do last 5 years.  

@user_5ykoe0 Sorry to hear the email isn't working well. We recommend reaching out to our Customer Security Assurance (CSA) team by calling our teammates in Customer Service at 1-800-266-2278. Follow the prompts to be directed to and internet/email agent. The agent can then direct you to CSA. The other option is to report the issue here: https://internetsecurity.xfinity.com/help/report-abuse. 

@user_9ieakc​ 

Unable to log into email 

What happens when you try?  Details are helpful.  Webmail?  Third party email app?  Error messages?

@user_zhk2zg​ 

I can’t get or send my email.

You need to give us more information.  Are you logging in to webmail or using a third party email app?

@user_zhk2zg I'm sorry to hear you're unable to access your emails.  Per @Again Can you tell us more details on how you're accessing your emails?

Are you using an app, link, webmail or email client?

Are you seeing any error messages?

Are you able to log into your email account?

Have you tried accessing through a different device?

@fadams​ 

What is the fix ? If it is up to comcast don't hold your breath! 

We can't help you unless you give some details of your particular problem.

Hello fadams to log in to your Xfinity email, please use the Xfinity Connect Appsuite. Can we try that link and see if that works for you? If it doesn't, can you let us know what messages or errors you are seeing? 

@user_kpfag0​ 

Same here. Frustrating!!!

It's also frustrating to us when you don't give us any details of your issue so that we might be able to help you.

Hi herkamo - you can reach your email by visit this link. I'd say bookmark it so it's easier to find. 😀

@888888888888888​ @herkamo 

888888888888888 thank you for using the Xfinity Community Forum page. We are happy to assist you with your email related concerns. Are you trying to sign in using a third party email option such as outlook?

Hello, @user_9u1bu1 thank you for taking time to reach out over Xfinity Forums to this post. Sorry to hear of the issues with accessing your email. I did notice that this reply is a few days old, are you still not able to log into your email? 

@user_f3qc0y​ 

Can not get into my email just kicks me back to sign in

Is something wrong with the site

You need to clear your cache and cookies.  After you do that, close your browser and then start a new session.

@user_jxxils​ 

return my Google screen to last not present

Other than the fact we have no control over your screens, it would be helpful if you gave us more information.