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ldecola
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Wednesday, January 24th, 2024 6:36 PM

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losing draft emails

just now i was tying a long email in xfinity's web app in Firefox, and the draft disappeared with a message about 'losing contact with server' or some-such excuse. why?

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10 months ago

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XfinityWilliam

Official Employee

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1K Messages

10 months ago

Hello @ldecola. Please make sure you have a strong internet connection that does not drop. When it drops, you may see that error.

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ldecola

Contributor

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20 Messages

i'll try to run Speedtest as soon as it arises, but maybe i need to decrease the auto-save period, if that's possible?

10 months ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@ldecola 

 

Awesome! Another forums customer has had similar issue, this link https://forums.xfinity.com/conversations/email/do-unfinishedunsent-emails-get-saved/602db04ac5375f08cd28fdeb has great information on that topic  

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10 months ago

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