buglady53's profile

Visitor

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2 Messages

Sunday, September 22nd, 2024 11:17 PM

Lost 3 of my 4 Comcast email accounts

I use all 4 of the four email accounts offered by Comcast. I have been using Xfinity's wb email, but over the last few months, I have started to see the following error message: "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."

It started with one account I almost never use. I tried checking all the settings for the account, and they were identical to my main account. I ignored it.

Now 2 more accounts give the same error. All folders and, I assume, saved emails, are missing. My main account still works but I fear it will also go tits up.

I had not done anything or made any changes to the settings. They are as they should be.

What the heck is going on and how can I fix it?

Official Employee

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936 Messages

2 months ago

 

buglady53 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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2 Messages

Changing all the passwords eventually did work. Thank you for your help.

Official Employee

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1.4K Messages

That's awesome news! We appreciate the update. I'm glad you fixed the issue by resetting all passwords. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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