Lost Access to Secondary email accounts

Like a lot of people here, I have lost access to a secondary email account.

I don't have an Xfinity user mapped to this secondary mail account, when I get the need to reset password prompt it redirecty me to manage users but as I said that user does not have an account with separate phone number.

How can I unlock this email account?

Responses

XfinityEva

Official Employee

•

1.3K Messages

5 months ago

MRNH Thank you so much for taking the time to reach out to us about this. We recommend starting over at https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

If you are still experiencing issues feel free to direct message us wit your full name and service address.

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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MRNH

Lost Access to Secondary email accounts

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