2 Messages
Lost Emails from 12/15/23-1/11/24
This morning, all of my emails between 12/15/23 and today, 1/11/24, disappeared from my inbox, sent mail, trash, and other folders. This has occurred across all my devices. I am still able to receive new emails, but everything from that period is simply gone, not moved to any other folder, through no fault of my own. I would like these emails to be recovered.
XfinityGabriel
Official Employee
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1.9K Messages
11 months ago
Hi, @user_9nvq6e! Thanks for taking the time to visit us on our forums page for help with recovering those lost emails. I rely on my email communications for work so I understand the inconvenience that this has caused you. I am sorry to learn about this experience. We are the right team to help. How are you accessing those emails. Are you accessing the email on a third party email client or via our website?
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XfinityGabriel
Official Employee
•
1.9K Messages
11 months ago
Ah, okay @user_9nvq6e! Thanks for confirming this. Would you mind confirming if you were seen the missing emails previously in the your inbox?
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