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Tuesday, November 5th, 2024 1:18 AM

Lost Emails

I have lost all of my emails dated before 9/8/2024. They were in my inbox. I did not delete them. I did not move them to a folder. They just disappeared. One day they were there, and the next day they were gone and did not come back. I have searched online for a solution. One support agent suggested I clear my cache and I did that. That did not resolve the situation. Please help me recover my lost emails.

Thanks.

[Edited: "Personal Information"]

Expert

 • 

31K Messages

18 days ago

@danallen98 

I have lost all of my emails dated before 9/8/2024. They were in my inbox. I did not delete them. I did not move them to a folder. They just disappeared. One day they were there, and the next day they were gone and did not come back. I have searched online for a solution. One support agent suggested I clear my cache and I did that. That did not resolve the situation. Please help me recover my lost emails.

Thanks.

You need to call Customer Security Assurance to see if they can recover your emails.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Also, never post any personal identifying information in a public forum; anyone across the internet can read these forums and can hijack your email account.

 
You have posted your personal identifying information to an open forum where anyone on the internet can read that information.
Personal identifying information can include:
 
  • Full name
  • Address
  • Email address [any]
  • Phone number
  • Account number
 
 

Official Employee

 • 

1.7K Messages

16 days ago

 

dana98 Hello there! Thanks for using our Forums and we are here to help you to see what is going on with your emails. We know how much important inormation gets handeldd over email and we have your back. Can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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