Hello user_8f4044 , Sorry to hear that your emails appear to be missing. If your email folders are empty, it may be due to hidden folders. To check if folders are hidden, click the triangle icon next to "My folders" or select "Hide Folders" at the bottom of the screen. Let me know if that fixes anything.
My email account was hacked and my mail was being forwarded to the hacker site. I contacted Comcast’s security team and the corrected my situation but I lost all my sent, draft folders and address book.
Thank you for the update, @user_8f4044. I am sorry our Security Team wasn't able to help you retrieve your folder contents and address book. Please let us know if you have any other questions or concerns we can assist you with.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
•
409 Messages
2 months ago
Hello user_8f4044 , Sorry to hear that your emails appear to be missing. If your email folders are empty, it may be due to hidden folders. To check if folders are hidden, click the triangle icon next to "My folders" or select "Hide Folders" at the bottom of the screen. Let me know if that fixes anything.
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