Lost emails

@Madochio 

All of my emails prior to january 13, 2026 are gone!  Everything!  What the heck is happening and where did they go?

Have you migrated to Yahoo! Mail?  If not, Customer Security Assurance might be able to help.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Hi Madochio! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you choosing us, and my team is here to support you. To help with this missing email concern, please send us a Direct Message. You may need to reach out to our Security Assurance team, as @Again stated, but we can double-check things on our end first. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message