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randy5555
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Wednesday, August 21st, 2024 7:03 PM

MacBook Mail connecting with comcast email

Not too long ago I lost connectivity between my Apple devices and Comcast email. I was able after a lot of messing around able to reconnect apple mail to Comcast on my iPhone and iPad but not on my MacBook Pro. I have tried deleting the Comcast account in Apple mail and adding it back but every time I try I get an "unable to verify account name or password" error message. Anyone have any ideas?

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2 months ago

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EG

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107.1K Messages

3 months ago

Concern moved here to the E-mail help section for assistance. 

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XfinityKei

Official Employee

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1.1K Messages

3 months ago

@randy5555 I'm sorry for the experience you're having with your email accounts. I know we can work together to get this figured out. First I would like for you to reset your password. From there I would like for you to set up your email account to for device. 

I have a link that walks you through changing your password http://www.xfinity.com/password

If you have any questions or run into any issues please let me know. 

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user_chqxpd

1 Message

2 months ago

I'm not the original sender, but I've changed my Comcast password.  I can login online to Comcast and see my email inbox.  However, my MacBook Air keeps getting the same message as the original sender.  I've already gone through and clicked the box to allow 3rd party email with Comcast.  Any new ideas?

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XfinityXanadu

Official Employee

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300 Messages

There are a number of settings to check when working with alternative devices and mail clients to receive your email. With other devices able to utilize the mail client it would be good to check settings for your specific device. Take a look at a few articles here and here and let me know if those help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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ssmaze

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I think at this point we've ALL tried to get this working, but clearly this is a Comcast issue. I can receive but not send email on ANY client. Outlook, Apple Mail, Thunderbird, Windows PC, Mac, etc. 

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2 months ago

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