Frequent Visitor
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7 Messages
Mail from Comcast addresses to me frequently aren't delivered
Emails from @comcast.net addresses are frequently not delivered to my domain. People with Comcast email addresses are the only ones having this failure/difficulty; people with Gmail, Yahoo, Outlook.com, O365, etc all have no issues consistently and reliably emailing me. The bounce they get from [Edited: "Personal Information"] says:
> This is an automatically generated Delivery Status Notification.
>
> Delivery to the following recipients was aborted after 33.1 hour(s):
>
> * [Edited: "Personal Information"]il
>
> Reason: Temporary Failure
I had a different issue back in May 2020, in which I thought creating SPF, DKIM, and DMARC Records for my domain had resolved the issue, but it turns out XfinitySPAAbuse found an issue on their end and corrected it. Since then I haven't had any issues sending or receiving email with Comcast addresses until now.
I have detailed information I can give to assist you in finding it in the logs, sender and receiver addresses, as well as dates that I won't post publicly.
Could someone from @ComcastCSAEmail or @ComcastSPAAbuse please reach out to me so I can provide the details? Thank you
XfinityRichard
Official Employee
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1.4K Messages
10 months ago
Hi there, @BlueFire127 Thank you for your reply. We do appreciate the information you have to provide to Xfinity. I do apologize, we do not have email addresses that we can provide, to either 1 of those departments. If you would like to contact our CSA team, you would need to contact our telephone customer team and they will be able to connect you directly to that department.-Richard
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XfinityAlex
Official Employee
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881 Messages
10 months ago
@BlueFire127 Send me a DM with some details, we can take a look.
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