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user_zdm7vy
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Friday, September 20th, 2024 3:00 PM

Mail

I have 2 accounts 1 is personal and one is for junk mail.  I can not sign in says does not recognize  e-mail or password on either  account. And mail will not download

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2 months ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

2 months ago

@user_zdm7vy

Thanks for reaching out to us I know how important it is to be able to access your e-mail, how do you access your e-mail do you go through xfinity.com or are you going through a third party e-mail address or party using an app on a mobile device like an iPhone for your e-mail access

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user_zdm7vy

2 Messages

yes i go thru xfinity.com

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2 months ago

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XfinityRaul

Official Employee

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1.6K Messages

@user_zdm7vy Have you attempted to clear your cache and cookies? How about use a different browser, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago

Concern moved here to the Customer Service help section. 

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