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user_d2hcok
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Sunday, July 26th, 2026 5:34 PM

Messages missing after move to Yahoo

Friday I was on the phone with your rep who had me move my mail account ( which is all I currently have with Xfinity) to Yahoo. I asked if all my messages in my folders would would over and she said yes. While we were on the phone they had not moved over. She said it takes time. The folders are still empty. I am still editing to get the messages that were in my folders. It’s Sunday and I still have no messages in my folders. Where is my other mail??

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6 days ago

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7 days ago

Concern moved here to the E-mail help section for assistance. 

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user_d2hcok

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No, my question was not answered. In addition, the messages are still missing from all of my email folders. I truly regret moving from Xfinity to Yahoo, which they said would be the same, but it’s not. Why, because they have not moved my Xfinity email messages that were in folders under my email account over to Yahoo. 

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6 days ago

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@user_d2hcok​

No, my question was not answered. In addition, the messages are still missing from all of my email folders. I truly regret moving from Xfinity to Yahoo, which they said would be the same, but it’s not. Why, because they have not moved my Xfinity email messages that were in folders under my email account over to Yahoo. 

Believe it or not, sometimes it takes a few days for your folders/messages to catch up to the move.

How did you move your email to Yahoo?  You said a rep you talked with "had you move" your email to Yahoo! Mail.  Did you get an invitation to move and did you accept the Terms of Service and Privacy Policy for Yahoo?  Are you able to log in to https://connect.xfinity.com/appsuite  to get your email still?

I am not a Comcast Employee.
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