Contributor
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15 Messages
Missing Certain Emails
Anyone having an issue with email?
My spam emails have dropped considerably since Friday (that's good). But I'm not receiving some emails that I normally receive. Two that seem to be affected are emails from my credit card company and from USPS informed delivery.
Again, it's not ALL email as some are getting through and every test I run works fine. But nothing from those 2 sites. I'm not sure if there are others.
I'm referring to web email using the xfinity web site. I have checked the spam folder and filtering.
This may have been self inflicted as, on Friday, I was trying to move messages from my inbox to my spam folder and I accidently selected ALL messages to move. Once I saw what I did I immediately moved them all back.
But since then I notice less emails.
I've updated my credit card to also send a text which is working so at least I get notified for purchases.
Anyone having issues?
Thanks
XfinityDaveL
Official Employee
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194 Messages
2 years ago
@theweight I sent you a direct message a moment ago with what I hope is helpful information.
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theweight
Contributor
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15 Messages
2 years ago
Updating this for anyone having the same issue.
xfinity contacted me once and did some research but I still have this issue.
Gut feeling is there some higher level filter that I do not see that is affecting me. Again, certain emails getting thru but missing some important ones.
Hopefully xfinity can dig deeper and find my issue. Starting to contemplate changing all my contacts (banks, credit, medical, etc) to use a different email. But that could take awhile. Hoping xfinity finds something.
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theweight
Contributor
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15 Messages
2 years ago
FYI for anyone following this.
No response from xfinity for 3 days. I responded to their Direct Message several times with more examples of missing email but have not received any acknowledgement.
I never rcvd a code (2 factor authentication) from my medical plan. Tried resending the code multiple times but no luck.
My email counts are down from around 50 on Wednesday 5/24 to just 5 emails yesterday. The drop-off began on 5/26. I sent xfinity these counts but again did not receive any acknowledgement. I don't know if the person I DM's is even getting them or if anyone else from xfinity can see them.
I've been a customer since the 90's (from when they were Adelphia) and have never had any issues. Hardly any down times and never missing email.
Surely someone should be able run a script, (SQL I'm assuming), against their servers using my email address. There must be logs somewhere showing this drop-off. What high-level filters are in place that users can't see?
I am now starting the process of updating all my important contacts (banking, medical, etc) to use an alternate email.
Frustrating.
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theweight
Contributor
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15 Messages
2 years ago
FYI - Still no responses from xfinity since I provided more information. Several days now.
I have updated several important contacts to use an alternate email address. I have successfully rcvd emails from those contacts to my Alternate email address.
Something happened to my original address.
I will continue to update my contacts to use an alternate email address as I see no help from xfinity coming on this.
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theweight
Contributor
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15 Messages
2 years ago
Fyi - still no response from xfinity.
No explanation.
Although I did get an automated response about marking this Closed by Accepting a Solution. Not gonna do that until xfinity tells us what happened.
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theweight
Contributor
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15 Messages
2 years ago
Still not receiving authentication codes from my medical provider. This is one of my contacts that I have been unable to transfer to another email (since I am unable to log in without the auth code). Sent the info to xfinity several days ago but no response.
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theweight
Contributor
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15 Messages
2 years ago
Still no response from xfinity.
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user_078ef3
7 Messages
2 years ago
Did you ever get this resolved. I am having same problem for past 3 weeks. I have called Xfinity but the people I talked to did nothing to resolve my problem.
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