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rylan
Rousing Reactor
Much Appreciation
Expressive Exchange

Contributor

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60 Messages

Sunday, September 10th, 2023 8:45 PM

Closed

Missing draft email - how to recover?

I had a draft email with a lot of important information that is gone.  It is no longer in my draft and I do not see it in my trash or anywhere else.

Is there any way to recover this? Can xfinity support recover it?  It was in my drafts a few days ago and I regularly make edits to it.

Question

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Updated 

9 months ago

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emyjo

Visitor

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1 Message

1 year ago

All My drafts disappeared from my Comcast email account and I had important documents in there! How did that happen I did nothing! I Want them back where did  they go and why did this happen?

3

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j915mm

1 Message

Mine did this today too.  How do I get them back?!?

1 year ago

0

XfinityRichard

Official Employee

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1.4K Messages

Hi there, @rylan thank you so much for taking the time out of your day to reach out to us. I'm very sorry for the inconvience this is causing you. I'll be more than happy to look into your missing draft. Were you able to locate that missing draft?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

XfinityRoberto

Official Employee

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1.5K Messages

Hi there and welcome to Comcast @j915mm. I am sorry to hear that your emails are no longer there. Have you checked the deleted folder for them? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_kg5aic

1 Message

11 months ago

the same thing happened to me.  is there any way to retrieve it as it had important information and dates on it.

Thank you for any help you can give me.

1

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XfinityJoshuaG

Official Employee

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331 Messages

@user_kg5aic So sorry to hear that, have you checked your deleted folder?

11 months ago

0

user_illeuq

3 Messages

11 months ago

This is a ridiculous, ongoing problem with Comcast.  Trying to send email from my iPhone, it gets hung up in my outbox because says the password is wrong. But I know it isn't.  Email is being received fine, using the same password.  I go to my Comcast online account. There is no draft folder or emails waiting to send.  Two weeks ago, I was told by Comcast I had to change my password, which I did.  I updated my iPhone with the new password and all was well.  A week ago, I was unable to send/receive anything in Comcast account from my iPhone.  My husband had the same issue from an android phone. A day or two later, it resolved.  There seems to be ongoing issues with Comcast email.  Now I have emails stuck in my iPhone outbox, that do not appear anywhere in my Comcast online account, and keep getting a message that the password is wrong when I try to send them from my iPhone. What is going on over there?!

1

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XfinityAlfonso

Official Employee

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1.2K Messages

Hey there @user_illeuq So sorry to hear about the issues with your iPhone email access.  Have you made sure that 3rd party email access is enabled via the My Account Settings? Have you attempted to clear the mailbox and then re-add it, and it give you the same error during setup? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

towermanbowles

Visitor

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2 Messages

11 months ago

How can I recover an important email draft. It was there last night and now it's gone

3

0

XfinityMartyR

Official Employee

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1.5K Messages

@towermanbowles Thanks for reaching out! We are aware of a recent concern with the Comcast.net email system that has been resolved. Are you still missing that draft?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

towermanbowles

Visitor

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2 Messages

I was able to resolve the problem 

9 months ago

0

XfinityJustinC

Official Employee

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893 Messages

@towermanbowles thank you for taking the time to follow, I'm glad to hear you were able to resolve the problem. If you would like to share the steps you used for the resolution, I'm sure it would be helpful for someone else who may look at this post in the future. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_xrdgmb

1 Message

10 months ago

How can I recover a draft I accidentally deleted on my Comcast email account?

1

0

XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, user_xrdgmb! Have you already checked the deleted folder?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_vhdwpg

1 Message

10 months ago

Did you get this issue resolved ? I did the same thing-went in to edit the draft and clicked on delete instead 

1

0

XfinityFrank

Official Employee

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1K Messages

@user_vhdwpg hello! Were you able to get your issue resolved trying this?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

Loyaltynot

Visitor

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1 Message

9 months ago

SAme here and I am so [Edited: "Language"] frustrated with this happening. 

(edited)

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