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user_2088cx
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Monday, February 24th, 2025 4:15 PM

Missing Emails From A Specific Sender

I was very disheartened to find out an hour ago that I have not been receiving emails from noreply@myrecdepartment.com since January 9th this year.  This already cost me a great deal of grief with delays to summer camp sign ups.  Please investigate ASAP why this email address hasn't been delivering emails to my inbox; I haven't found out other addressees but there might be more!

Question

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Updated 

2 months ago

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EG

Expert

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109.9K Messages

2 months ago

Concern moved here to the E-mail help section for assistance.

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XfinityEva

Official Employee

 • 

1.6K Messages

2 months ago

Thank you for taking the time to reach out about your missing email. 

We recommend starting with a few things: 

 

  • If you're using another program or website to get your email, make sure it's not set to delete your email messages from the server automatically.
  • There's a limit on the size of email messages.
    • If someone tries to send large videos or photos, you may not get them.
    • Our servers support messages up to 25 MB.
  • Check your spam settings.
    • You can customize them to deliver it to a spam folder.
  • While you're in Mail Settings, make sure you haven't turned on email forwarding.
  • If you're missing a particular message, you can search your Inbox.

Also, can you confirm, if this is the only address you are missing emails from? 

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