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user_db4xax
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3 Messages

Sunday, February 23rd, 2025 2:30 AM

Missing emails from INBOX

Hello, I am needing help immediately with my email inbox.  All of the read or unread emails in my inbox from February 3, 2025 through yesterday, February 21, 2025 are no longer visible.  I have quite a bit of important information within those emails.  Please advise how to solve this problem.  Thank you.

note:  emails from the above time frame DO appear in my email TRASH folder, just not in the inbox.  

noe:  I do not need help retrieving any delected aka trash folder emails.

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Updated 

1 month ago

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XfinityLinda

Official Employee

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1.7K Messages

2 months ago

Thank you for connecting with us about your email concerns, @user_db4xax. We're happy to help. Can you tell us how you normally access your email? Do you use our website or a 3rd party email client?

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user_db4xax

3 Messages

I primarily use the Apple app on iPhone and iPad.  The problem also exists via Xfinity.com.

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2 months ago

0

XfinityLinda

Official Employee

 • 

1.7K Messages

@user_db4xax Have you cleared cache and cookies before logging back into your email to see if you get the same results or have you tried a different browser? We also encourage visiting this article: https://www.xfinity.com/support/articles/third-party-email-access to ensure your setup is as recommended. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_db4xax

3 Messages

Yes, to clearing cache, etc.  I have been using the Apple mail app for years and this is the only time I’ve had missing emails.  Please help!!

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1 month ago

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

 

user_db4xax If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_tapqp4

1 Message

Wow!  It’s fixed.  Thanks so much.

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1 month ago

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