Missing emails from the last month

Hello, @user_f2o9ic! Thank you for creating a post regarding your email concerns. I'm sorry to hear about the difficulty you've had in recovering those missing emails, and I'd love to see what we can do to help! Since you've already reviewed how to Recover Deleted Emails (thank you for taking the time to do that), it might be best for us to take a look at the account and troubleshoot remotely. Could you please send our team a direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!