Thank you for confirming that, @user_8buau3! Since they are missing from the Webmail, we will use that as the main source. When you log into the webmail, is the missing emails in the spam or junk folder by chance?
Hey, @user_8buau3! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your emails missing. Are these missing from a third-party client like Outlook or Apple Mail? When you log into the webmail from the Xfinity website, are they missing from there?
My apologies, you did say "all folders" in your initial post. We will probably need to take a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityMichaelC
Official Employee
•
4.1K Messages
11 months ago
Thank you for confirming that, @user_8buau3! Since they are missing from the Webmail, we will use that as the main source. When you log into the webmail, is the missing emails in the spam or junk folder by chance?
1
0
XfinityMichaelC
Official Employee
•
4.1K Messages
11 months ago
Hey, @user_8buau3! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your emails missing. Are these missing from a third-party client like Outlook or Apple Mail? When you log into the webmail from the Xfinity website, are they missing from there?
2
0