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user_wmxkl2
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Thursday, January 11th, 2024 9:32 PM

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missing emails

I am missing all my inbox emails from 1/1/2022 through 12/31/2023.  They just disappeared today.

What do I do to get them back please.

Question

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Updated 

10 months ago

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user_u78710

1 Message

11 months ago

This happened to me today also. Sometime in the last few hours all mail from Dec 12, 2023 to now has disappeared. I did not delete it. I simply open my mail client and it was gone.

1

XfinityEmilyB

Official Employee

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1.7K Messages

Welcome to our Community Forum, @user_u78710. Let's figure out what happened to your Emails. Are you logging into your account from our site or through a third party app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_1rb83n

1 Message

11 months ago

Same here - My latest emails are from December 15thn2023

1

XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_1rb83n Welcome to our Community Forum! I appreciate you reaching out so we can work on your Email issue. Are you a current customer or are you using an Email account from an old Xfinity account? What troubleshooting steps have you tried so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_8fvlnh

3 Messages

11 months ago

I am seeing the same thing.  Everything before 9:55AM today (1/12) thru 10:53PM 1/7 is gone.  What is going on??

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0

user_wmxkl2

2 Messages

11 months ago

Ok so we are all looking hurt an answer. Anyone got any fix-it ideas?  Thanks all.

0

0

XfinityBenny

Official Employee

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646 Messages

11 months ago

@user_wmxkl2 Thanks for sharing what happened. Follow the steps on this https://www.xfinity.com/support/articles/recover-deleted-email page to recover deleted emails. Remember the account has to be used once every 12 months for it to keep the contents. If not, the email will reactivate upon log in, without any of the history. Also ensure you have IMAP settings if you're checking it outside the Xfinity Email Portal. See all the details here https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. 

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