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user_chvkm1
1st Topic

4 Messages

Monday, January 15th, 2024 3:09 PM

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missing emails

Hello. Noticed on Jan 13, 2024 that all our inbox emails prior to Jan 12, 2024 are missing. Also all emails in trash prior to Jan 7, 2024 are missing.  Waiting for Xfinity to restore them, but has not happened.  What do I do now to get them restored?

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Updated 

10 months ago

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XfinityAirelle

Official Employee

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2.1K Messages

10 months ago

 

user_chvkm1 Hi there! Our awesome team will be happy to help. Are you using an email client or the Xfinity Connect website? 

 

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user_chvkm1

4 Messages

Good morning, I believe it is email client (we use a Windows PC).

10 months ago

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XfinityAirelle

Official Employee

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2.1K Messages

 

user_chvkm1Hi again! Are the emails visible in the Xfinity connect portal? If so, we recommend disconnecting the account from outlook and re-adding it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

user_chvkm1

4 Messages

Hello.  I do not use Xfinity Connect.  I access Xfinity email using a Windows PC directly on the Xfinity website, the URL is

https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX
  I do not use Outlook. I normally use Mozilla Firefox, sometimes Chrome. 

10 months ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

@user_chvkm1 Have you checked your email filters or spam filters to ensure the emails were not filtered out or sent to a different folder? Here is a link with the details, https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_chvkm1

4 Messages

Somehow a new folder was setup called "my folders", that includes INBOX, which looks to have the old emails that I am looking for.  Not sure how that happened, but thanks for the help to resolve this.

10 months ago

0

carolinelock

Visitor

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3 Messages

10 months ago

Exactly the same thing has happened to me! I have important documents that I can’t retrieve. Called xfinity twice and a few random emails have reappeared, but mostly they recovered deleted emails!

That is not my issue! I have nothing in my inbox prior to 1/12/24. 

I am so annoyed!!!!

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