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user_lz6lji
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3 Messages

Wednesday, February 7th, 2024 4:00 PM

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Missing emails

Suddenly yesterday I found that emails dated 1/23/24 - 2/6/24 sent to my comcast.net account were missing.  They are not in Trash or Archived, they were there one hour then gone the next.  Anyone else having this issue?

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Updated 

10 months ago

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user_lz6lji

3 Messages

10 months ago

I have been unsuccessful reaching LiveChat with Xfinity support for assistance.  

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user_jk3v9h

1 Message

10 months ago

Yes.  It happened to me too!  does anyone know what they are doing about it?

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user_lz6lji

3 Messages

I was finally able to get into a Live Chat today with an Agent and they were able to re-sync my account and those emails were restored.

10 months ago

0

XfinityAngie

Official Employee

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1.4K Messages

 

user_lz6lji, Thanks so much for reaching out to Xfinity Support, and for letting us know that you were able to get your email issue fixed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

user_qdmlvt

1 Message

10 months ago

My email is fine on my phone, but my desktop has no email after january thirty first. Anyone else experiencing this?

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XfinityVianney

Official Employee

 • 

1.7K Messages

Hi, @user_qdmlvt. Thank you for reaching out on this post I understand you've had some trouble accessing your email outside our direct website, and it has been occurring since the end of last month. Can you confirm if you are using a third-party platform like Outlook or Apple Mail? There was also a request sent to customers to update their password, so I would double-check the settings if you've made that change recently. 


* post edited to fix tag

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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