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user_d26fdb
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5 Messages

Sunday, October 1st, 2023 3:10 PM

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Missing Inbox Emails

I had important emails in my inbox dated prior to 9/16 that are now missing. Calling Tech Support has been extremely frustrating. They keep asking the same questions and restoring deleted emails. I did not delete these emails nor have they been filed. I am 100% sure the issue is with Comcast. I see similar reports in this forum but Comcast is not acknowledging an issue. 

Question

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Updated 

2 years ago

295

5

0

Latoque

Expert

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29.7K Messages

2 years ago

Did you try running a date range search for any of the missing emails?

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user_d26fdb

5 Messages

Yes I did and they are missing. Thank you. 

2 years ago

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XfinityBillie

Official Employee

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3.3K Messages

2 years ago

@user_d26fdb Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you mentioned you've called tech support, were they able to resolve your concerns or did you still need assistance?

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user_d26fdb

5 Messages

@XfinityBillie​ no, they have not resolved my issue. They haven’t called me back and missed their 24 hour commitment for the second time. 

2 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

I'm sorry to hear that you are still experiencing the issue. You have reached the right team of experts to help. Please send us a DM to Xfinity Support to get started with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

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31.5K Messages

2 years ago

@user_d26fdb 

Have you set up another device to retrieve your emails and delete them from the server?

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user_7hayve

5 Messages

2 years ago

In the last 14 or so hours 3 of our family members have all lost all the emails in their inbox's. All 3 obviously have important emails. How do we get them back as there were not deleted nor filed in a folder?

0

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user_7hayve

5 Messages

2 years ago

where you able to get them back?

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user_d26fdb

5 Messages

@user_7hayve​ hi there. No, I have not and Comcast is now not responding to me. 

2 years ago

0

user_7hayve

5 Messages

@user_d26fdb​ that [Edited: "Language"], we had 3 accounts all disappear and my daughter is in the middle of college applications

(edited)

2 years ago

0

Again

Expert

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31.5K Messages

@user_7hayve​ 

Check devices like phones, tablets, email clients that might be downloading email and then deleting it off the server.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

@user_d26fdb I do apologize it looks like @XfinityBillie asked you to get over to us in private a few days ago, so we could better help! If you are still in need of assistance with these missing emails we are more than happy to help! 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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