Contributor
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19 Messages
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
XfinityLinda
Official Employee
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2.8K Messages
22 days ago
Thank you for meeting us here in our community about your missing outgoing emails, @wclcd. We're happy to assist. Can you tell me how your view your email? Is it through the Xfinity app or the website connect.xfinity.com?
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wclcd
Contributor
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19 Messages
21 days ago
I typically use the XF website
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wclcd
Contributor
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19 Messages
19 days ago
No joy in searching Recovered Deleted Items as it only goes back to 7/18/2026. This type of wholesale deletion of Sent emails is not something we would have undertaken, especially given that we have Inbox emails back to 2011. What else can Xfinity recover from its archives of my account?
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wclcd
Contributor
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19 Messages
15 days ago
I’m in an infinite loop. I started with Direct Messaging and was told to go to the Community Forum. That was a bust and was told to go to DM, which has provided “a solution” that I already said was grossly insufficient (I.e., recover the email I deleted over the past 30 days, NOT the missing Sent email). Beyond the years of missing email my greatest disappointment is that I will probably have to move in order to get a reliable ISP (Sonic). Am I pissed? Yes I am.
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