OldeFatGuy's profile

Contributor

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173 Posts

Thursday, March 19th, 2026 9:06 PM

Mobile Number

It's been happening for awhile, but lately it's getting more and more onerous.  For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN.

Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number.

I DO NOT HAVE A CELL PHONE.  I HAVE NEVER HAD A CELL PHONE.  I WILL NEVER HAVE A CELL PHONE.

And I am tired of having to grow through that extra process every time I sign in here.  

If it's going to be the policy that in order to be an Xfinity customer, one must have a cell phone, then just SAY THAT and I'll be gone.  If it's NOT going to be the policy that in order to be an Xfinity customer you must have a cell phone, then STOP ASKING ME FOR MY MOBILE NUMBER EVERY TIME I SIGN IN.  Or I'll just leave anyway.

So, what say you?

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Expert

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33.9K Posts

12 days ago

@OldeFatGuy 

I get the same thing and although I have a cell phone, I'm not putting my number in because as far as I'm concerned an alternate email is enough.  I just click through and go on.  This screen happens to everyone.

Contributor

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173 Posts

@Again​ I realize it happens to everyone.  And I'm done with it.  Either it stops, or I'll cancel Comcast.  Only two possible choices.  But I won't cancel until I hear it from an actual Xfinity employee that it won't stop.

Thanks for the reply though.  If you have something to point me in the direction of verifying that this harassment won't stop then I'll cancel without waiting to hear from an Xfinity employee.  Otherwise, I need to wait and confirm that it is indeed their policy to continue to harass people about giving them their PRIVATE cell phone numbers before I can take the action to cancel all my dealings with Comcast.  

Expert

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33.9K Posts

@OldeFatGuy

@Again​ I realize it happens to everyone.  And I'm done with it.  Either it stops, or I'll cancel Comcast.  Only two possible choices.  But I won't cancel until I hear it from an actual Xfinity employee that it won't stop.

Thanks for the reply though.  If you have something to point me in the direction of verifying that this harassment won't stop then I'll cancel without waiting to hear from an Xfinity employee.  Otherwise, I need to wait and confirm that it is indeed their policy to continue to harass people about giving them their PRIVATE cell phone numbers before I can take the action to cancel all my dealings with Comcast.  

I don't see the screen every time I log in, but then I log in to just the Forums more than email, and I do see it nearly every time.  However, sometimes I get the screen but I'm logged in here automatically [I don't know why] - it just "flashes" through.  Once upon a time we could set a cookie and not have to log in each time, and I think that was for all areas of Comcast/Xfinity, but after the data breach several years ago Comcast removed that ability and we're left with what we have now.  Yes, it's a pain, but it's supposed to be for security's sake.  So, it's not going to go away.  You can always use a third party email app, but you'll need to log in to webmail at least every 90 days to keep your email address "alive", otherwise it will be suspended until you do log in.

I haven't transitioned to Yahoo! Mail, yet, but I do have an Yahoo! Mail account and you can set a cookie and not have to log in each time.  I do not access this account on my phone, however.  And, as far as the @comcast.net address I use an email app on my phone and do not have to log in each time.

I realize you want an employee to respond, but they will tell you pretty much the same thing.  It's here to stay.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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1.2K Posts

10 days ago

 

OldeFatGuy for customers who have cell phones it is requested as an alternate layer of security. If they forget their password, or if someone who is not the account holder attempts to log in, it allows us to notify then. Does it give you an option to Not Ask Me again, when that message pops up?

 

Contributor

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173 Posts

@XfinityJon​ No, it does NOT give that option, if it did I would've selected that option long ago.  The only options are to give the mobile number (which I don't have and NEVER WILL have) and "Ask Me Later."  And quite often lately "Ask Me Later" translates to every time I log in.  And I'm tired of being harassed about you people wanting a mobile number.  It either stops, or I stop being an Xfinity customer.  Period.  Full stop.  I'm done with it.  It's harassment, plain and simple.  I get WHY you want it, I've never had to ask why (and your reason listed isn't the only reason and you and I both know it), but it's still harassment.  

Official Employee

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1.2K Posts

I can certainly bring this feedback forward for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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